[FAQ] Why does Reasily ask me to upgrade again?

Some Reasily Pro users have reported that Reasily asks them to upgrade again.

This usually happens on your second device.

It is possible that Google Play on your second device hasn't updated the purchase state yet, so you could try:
Clear memory, reopen the Play store to let it refresh purchase state. You can also try rebooting the device. Make sure the internet connection is stable.

If you have multiple Google account, the app should be installed with the account paying for pro before. That is, the account should be selected in drawer menu of Google Play when installing Reasily. Otherwise, Google Play thinks Reasily is owned by another account and is not paid. You can check whether the correct account is associated to Reasily by clicking the "Donate" in the menu. You might have to uninstall and install Reasily again with the correct account if the current associated account is incorrect.

If it is still not working, please tell me. I can refund money or give you a redeem code to make it work.

You can also help me fixing the problem by enabling the "Debug log" option in the "Feedback & help" menu. Then restart Reasily and "Email me" the debug log file. Thank you for your help!


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